Questions, answered.
Straight answers about booking, what is included, and what to expect when Solas cleans your home in Middle Tennessee, including Clarksville, Nashville, Franklin or Brentwood.
How do I get a quote?
Use the quote form on this site, or call or text (615) 669-1646. I confirm your price from a few photos or a short walkthrough, so the price you are given matches your actual home.
How is my price set?
By the size of your home, how often you clean and its condition. Recurring cleanings cost less per visit than one-time deep cleans because the home stays on a clean baseline. First-time and deep cleans are priced separately from recurring service, based on your home's current condition. We'll confirm your rate after a quick walkthrough or a few photos.
Do you have a minimum?
Yes. There is a minimum per visit, which I will tell you when I quote. Airbnb and office cleaning are quoted for your specific property.
How do I pay?
Payment is due when the clean is finished. Card, ACH and Zelle are accepted. A deposit may apply to deep cleans, move-in and move-out cleans and larger jobs.
What is your cancellation policy?
There is no fee with more than 48 hours of notice. Closer to the visit, a percentage of the scheduled service applies, which is spelled out in your service agreement.
Do I need to be home during the clean?
No. Many clients are at work. You can be home, leave a key or door code, or use a lockbox. We will note how to get in when you book.
What is included in a regular cleaning?
Kitchen, bathrooms, dusting and surfaces, floors and beds made, done to the same written checklist every visit. A deep clean adds the detail work, such as baseboards, buildup on fixtures and hard-to-reach spots.
Why is my first visit a deep clean?
A first deep clean brings your home to a clean baseline, so regular visits stay lighter and more consistent from then on. First-time and deep cleans are priced separately from recurring service, based on your home's current condition. We'll confirm your rate after a quick walkthrough or a few photos.
What about pets?
Tell me about your pets when you request a quote. For everyone's comfort and safety, pets need to be crated or in a closed room while the cleaner is in your home.
Do I need to provide cleaning supplies?
No. Gentle cleaning products and equipment are included at no extra charge. If you prefer a specific product, let me know.
What if something is damaged or I am not happy?
If a surface reacts or is damaged, I stop, document it and tell you before I leave. If anything is not right, contact me promptly and we will make a plan to fix it.
Where do you work?
Solas serves Middle Tennessee, including Clarksville, Nashville, Franklin and Brentwood, Tennessee. If you are outside those cities but in Middle Tennessee, ask and I will check.
Do you clean Airbnbs and short-term rentals?
Yes. Airbnb turnovers are a guest-ready reset between stays. You leave clean linens on site, I make the beds, and I wash, dry and fold the dirty set. Extra linen loads are available.
Do you do move-in and move-out cleaning?
Yes. It is a top-to-bottom clean of an empty home, quoted from your photos or a walkthrough. It works best when the home is empty. Inside the oven and refrigerator are available as add-ons.
Do you clean offices and small businesses?
Yes. I clean offices and light commercial spaces on recurring schedules, often after hours, and quote each one after a short walkthrough.
What do you not do?
Solas does not perform restoration, stain correction, refinishing, mold remediation, biohazard or pest work, or repairs. If I find something like this, I will point it out rather than attempt it.
Still have a question?
Call or text (615) 669-1646, or send a request and I will reply within one business day.
Get a free quote
